1. Terms and Conditions of Service – Hussain travel and Fly
Last Updated: Saturday, October 3, 2026
Welcome to Hussain travel and Fly (hereinafter referred to as "the Agency"), located at Via Sottomurata 1, 6934 Bioggio, Switzerland. By using our website, our consulting services, and our booking systems, the user fully and unreservedly accepts these Terms and Conditions.
1. Nature of Service and Role of the Agency (Intermediation)
1.1. Hussain travel and Fly acts exclusively as an intermediary and agent (broker) between the final customer and individual third-party travel service providers (such as, but not limited to, airlines, hotels, transport companies, and authorized tour operators).
1.2. The Agency does not organize package tours on its own (tour operator), unless otherwise explicitly stated in writing. Consequently, the Agency is not subject to the obligation of registering with a travel guarantee fund for package holidays, as it acts solely as a mediator of individual, uncombined services.
1.3. Each purchased service (flight, hotel, transfer, Umrah services) is primarily governed by the terms and conditions of the respective final supplier. By submitting a booking request, the customer also accepts the contractual conditions of these third-party providers.
2. Description of Offered Services
• Flights: Intermediation in searching, booking, and issuing domestic and international airline tickets.
• Hotels: Booking of hotel accommodations, non-hotel accommodations, and lodging structures through professional channels and partners.
• Airport Transport: Arrangement and booking of transfer services (shuttles, private cars, buses) to and from airports through qualified third-party suppliers.
• Umrah Consulting and Support: Specialized consulting, informational guidance, and facilitation in booking individual services related to the pilgrimage, relying on third-party operators authorized and certified by the competent Ministry. The Agency exclusively provides informational and logistical assistance, not the direct guarantee of the operational package, which remains the sole responsibility of the accredited supplier.
3. Bookings and Confirmation
3.1. A booking is considered finalized and binding only upon receipt of the written confirmation sent by the Agency (via email) and the simultaneous payment (total or partial, depending on the agreement) by the customer.
3.2. The customer is solely responsible for the correctness of the data entered at the time of the request (names, surnames entered exactly as shown on the passport, dates of birth, document expiration dates, travel dates, and times). Any typing errors could result in the cancellation of the travel ticket or the application of penalties by the suppliers, which will be entirely borne by the customer.
4. Prices and Payment Methods
4.1. Prices for services on the website or in quotes are expressed in Swiss Francs (CHF) and Euros (€).
4.2. The Agency accepts payments in both currencies through the methods indicated during checkout (bank transfer, credit cards, or other enabled electronic payment systems). In the case of payments in Euros, the current exchange rate defined by the Agency at the time of invoicing or transaction will apply.
4.3. The Agency reserves the right to cancel the booking or not issue travel tickets in the event of non-payment or failure to receive payment within the agreed terms.
5. Modifications, Cancellations, and Refunds
5.1. Any request for modification or cancellation of a confirmed flight, hotel, transfer, or consulting service must be promptly and strictly submitted in writing to the Agency's email address.
5.2. Agency Modification Fees: In the event of a request to modify a confirmed booking by the customer, the Agency will apply a fixed management fee of 80 CHF (eighty Swiss Francs) or the equivalent value in Euros.
5.3. In addition to the Agency's fixed fee (80 CHF), the following remain the sole and exclusive responsibility of the customer:
• Any penalties, variation fees, or agency rights applied directly by the third-party supplier (airline, hotel, transport operator).
• Any fare/price difference between the original service price and the new service requested at the time of the modification.
5.4. Refunds (where provided, authorized, and granted by the third-party supplier) will be re-credited to the customer only after actual collection and settlement of the same by the partner supplier to the Agency.
6. Limitation of Liability
6.1. Hussain travel and Fly is not liable under any circumstances for breaches, cancellations, delays, strikes, overbooking, lost luggage, schedule changes, or service disruptions directly attributable to the final service providers (airlines, hotels, etc.).
6.2. The Agency is not responsible for the customer's failure to depart due to expired or invalid identity documents/passports, entry visas denied by competent authorities, or failure to comply with health, customs, and security regulations of the destination country.
6.3. It is the sole responsibility of the customer to verify and obtain all necessary entry requirements for the country visited, including compliance with the specific and restrictive requirements imposed by the Kingdom of Saudi Arabia for obtaining visas and accessing holy sites for the Umrah.
7. Jurisdiction and Applicable Law
7.1. These Terms and Conditions are governed by and construed in accordance with Swiss law.
7.2. For any dispute arising from the interpretation, execution, or validity of these terms or the services offered, the exclusive competent court is that of Lugano (Switzerland), without prejudice to mandatory legal provisions protecting consumers.
2. Privacy and Cookie Policy
In compliance with the New Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation of the European Union (GDPR - Reg. EU 2016/679).
1. Data Controller
The controller of personal data collected through this website and during the provision of services is:
Hussain travel and Fly
Via Sottomurata 1, 6934 Bioggio, Switzerland
Contact Email: info@mubitravel.ch
2. Types of Data Collected and Purposes of Processing
We process users' personal data exclusively for the following purposes:
• Execution of the Intermediation Service: Collection of first name, last name, passport/ID details, date of birth, nationality, email address, phone number, and payment details. This data is indispensable for booking flights, hotels, transfers, or managing visa and consulting practices for the Umrah.
• Legal Compliance: To comply with fiscal, accounting, and legal obligations required by the regulations of the Swiss Confederation.
• Commercial Communications: Only with the user's explicit consent, for sending newsletters, travel offers, or dedicated promotions.
3. Legal Basis for Processing
The processing of personal data is based on the following legal grounds:
• The necessity to execute the intermediation contract or pre-contractual measures requested by the user (Art. 6(1)(b) GDPR / Art. 31 FADP).
• Compliance with Swiss legal and fiscal obligations to which the Controller is subject (Art. 6(1)(c) GDPR).
• The explicit consent of the user (Art. 6(1)(a) GDPR) for marketing purposes or for activating non-necessary profiling and tracking cookies.
4. Data Transfer to Third Parties and Abroad
4.1. To complete the requested bookings, the customer's personal data must necessarily be transmitted to final third-party suppliers (airlines, hotel chains, global booking systems, local logistical partners).
4.2. Transfer Outside Switzerland / Outside the EU: For the provision of international travel services, and specifically for consulting and booking services related to the Umrah, the user's personal data must be transferred to third countries located outside Switzerland and the European Economic Area (specifically, to the Kingdom of Saudi Arabia). By purchasing or requesting these services, the user declares to be aware of and authorizes this transfer, as it is strictly necessary for the execution of the requested contractual services.
5. Data Retention Period
Personal data will be stored exclusively for the time strictly necessary to achieve the purposes for which it was collected, and in any case in accordance with the mandatory document retention periods provided by Swiss law (equal to 10 years for accounting documentation, corporate records, and invoices).
6. User Rights
In compliance with the Swiss FADP and European GDPR, the user may exercise the following rights at any time by writing to the Data Controller:
• Request access to their personal data to verify its existence and obtain a copy.
• Request the correction, integration, or updating of inaccurate or incomplete data.
• Request the deletion of their data if it is no longer necessary for contractual or legal purposes.
• Object to processing for legitimate reasons or request its limitation.
• Request the portability of their data in a structured, commonly used, and machine-readable format.
• Withdraw given consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
7. Cookie Policy
This website uses cookies to optimize and improve the user's browsing experience.
• Technical and Session Cookies (Necessary): Essential to allow movement within the site and use its core features (such as shopping cart management or login sessions). They cannot be deactivated and do not require the user's prior consent.
• Analytical and Third-Party Cookies (Optional): Used to collect statistical and anonymous information on the number of visitors and how they interact with the site (e.g., Google Analytics). These cookies are activated exclusively if the user provides explicit consent by clicking on the cookie banner present upon first access.
The user can check, limit, or block cookies at any time by changing their internet browser's security settings.